Política de reembolso
Returns, cancellations and EU right of withdrawal
If you are an EU consumer, you may cancel an unfulfilled order or withdraw from a delivered order within 14 days from delivery of the last item, unless a legal exception applies.
Use the return/cancellation link in your customer account. Shopify will send an automatic confirmation and we will review the request before approving any cancellation, return or refund.
Products must be returned complete, clean, undamaged, not used beyond what is necessary to inspect them, and with all accessories and manuals. Please use the original packaging whenever possible. For bikes/equipment, the original packaging or equivalent protective packaging is required for safe transport. If the product, accessories or packaging are damaged, incomplete, or handled beyond what is necessary for inspection, we may reduce the refund to reflect the loss in value.
Unless the product is faulty, incorrectly supplied, or applicable law requires otherwise, return shipping/collection costs and damage caused by inadequate return packaging are the customer’s responsibility.
Approved refunds are issued to the original payment method. We may withhold reimbursement until we have received the goods back or you have provided proof of return shipment. Standard outbound delivery costs are refunded where legally required; upgraded delivery or extra services are not refundable.
This policy does not affect your statutory rights.
You can submit a return or cancellation request from your customer account.
Start a return or cancellation request
Customer service
Phone: +31 1059 04508
Email: orderseurope@maddogg.com
Monday-Friday, 9:00am-5:00pm Central European Time
Returns address
Mad Dogg Athletics Europe Returns Dept.
Scheldeweg 3
3144 ES Maassluis
The Netherlands
+31 105904508